Delivery Information

Free delivery from $1,500 · Daily dispatch · Arrive within 3–7 business days

Delivery window 10am–6pm · Slot confirmed the day before · Arrival time confirmed on the day

How delivery booking works

STEP 1

Order confirmed

Within 1–2 business days of payment, we WhatsApp or call you to book a delivery date.

STEP 2

Day-before slot

The day before delivery, we confirm your booked window: 10am–6pm.

STEP 3

Same-day ETA

On the day, we confirm the arrival time our route can deliver — please keep your phone reachable.

STEP 4

Doorstep delivery

Professionally packed plants delivered to your door or reception; placement help for large plants where access allows.

Shipping rates

Order value Fee ETA
HK$1,500 and above FREE 3–7 business days
Below HK$1,500 HK$200 3–7 business days

One flat rate for Hong Kong Island, Kowloon and the New Territories (outlying islands excluded).

Tip: Order enough plants in one go to hit $1,500 and unlock free delivery — especially useful for offices.

Delivery details

Dispatch

Daily dispatch (excluding public holidays)

Booked window

10am–6pm

Estimated arrival

Within 3–7 business days of order

Coverage

Hong Kong Island, Kowloon & New Territories (no outlying islands)

Method

Door-to-door; left at entrance or reception

Stairs

Lift to floor: no stair fee; walking upstairs: HK$50 per floor

Note: Public holidays or severe weather may delay delivery; we will reschedule to the next available day and notify you early via WhatsApp.

Large plants

  • Tell us about door, corridor and lift width before delivery
  • Mention loading / parking restrictions if any
  • We can help place the plant where access allows

Reschedule / address change

Need to change the date or address before dispatch? WhatsApp +852 4492 9648 with your order details. Same-day changes depend on the route — we will advise honestly.

FAQs

When will I receive my order?
Usually within 3–7 business days (excluding public holidays). We dispatch daily; within 1–2 business days we book your delivery date, confirm the time window the day before, and confirm arrival time on the day.
Can I choose a delivery time?
Yes — you can book 10am–6pm. We confirm that slot the day before, then confirm the arrival time our route can deliver on the day.
Do you deliver to outlying islands?
We currently deliver to Hong Kong Island, Kowloon and the New Territories only — not outlying islands. WhatsApp us for special-location enquiries.
Is there a stair-carrying fee?
Lift access to your floor: no stair fee. Walking upstairs: HK$50 per floor. Please tell us about access for large plants in advance.
Will my plants be damaged in transit?
We wrap pots and secure soil; large plants travel on trolleys. Report damage to the driver on arrival, or contact us within 24 hours for a replacement.
Can I collect in person?
Delivery only for now — no self-collection. Orders from $1,500 include free doorstep delivery.
Corporate delivery?
Corporate clients get preferential pricing, a dedicated contact, and scheduling that fits office hours. Contact us for details.

Still have questions?

We are happy to help

+852 4492 9648

WhatsApp / Phone  |  plantshophk.official@gmail.com

Contact us