Privacy Policy Statement

PlantShop.hk (hereinafter referred to as “the Company” or “we”) is committed to protecting your personal privacy. This Privacy Policy sets out how we collect, use, store, and safeguard your personal data, in accordance with the requirements of Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486).

1. Data Collection

We may collect the following types of personal data:

1.1 Information You Provide Directly

  • Name, contact telephone number, and email address
  • Delivery address and billing address
  • Company name and job title (for corporate clients)
  • Payment information (processed securely by third-party payment service providers; we do not store credit card details)

1.2 Automatically Collected Information

  • IP address and browser type
  • Browsing history and website usage data
  • Data collected via cookies and similar technologies

2. Use of Data

We use your personal data for the following purposes:

  • Processing and fulfilling orders, including delivery arrangements
  • Providing customer service and ongoing client support
  • Sending order status updates and related notifications
  • Sending promotional information and special offers (subject to your consent)
  • Improving our products, services, and overall website experience
  • Complying with applicable legal and regulatory requirements
  • Preventing fraud and maintaining network security

3. Data Protection

We take the following measures to safeguard your personal data:

  • Employing SSL encryption technology to protect data during transmission
  • Restricting employee access to personal data on a strict need-to-know basis
  • Conducting regular security audits and risk assessments
  • Entering into data protection agreements with all third-party service providers

4. Data Sharing

We may share your personal data with the following categories of third parties:

  • Logistics Service Providers: For processing and fulfilling order deliveries
  • Payment Service Providers: For processing payment transactions
  • Marketing Service Providers: For sending promotional communications (subject to your consent)
  • Legal and Regulatory Authorities: Where required by law or to protect our legitimate interests

We will never sell or rent your personal data to third parties for their own marketing purposes.

5. Cookie Policy

We use cookies and similar technologies for the following purposes:

  • Remembering your shopping cart contents
  • Maintaining your login status
  • Analysing website traffic and usage patterns
  • Delivering personalised content and advertisements

You may disable cookies through your browser settings; however, please note that certain website features may not function properly as a result.

6. Your Rights

Under Hong Kong’s Personal Data (Privacy) Ordinance, you have the following rights:

  • To request access to the personal data we hold about you
  • To request correction of any inaccurate or incomplete data
  • To request deletion of your personal data (where permitted by law)
  • To withdraw your consent to the use of your data (this does not affect any processing carried out prior to withdrawal)
  • To object to receiving direct marketing communications

7. Data Retention

We retain your personal data for the following periods:

  • Transaction Records: 7 years (to comply with applicable tax and legal requirements)
  • Account Information: Until you request deletion, or your account has been inactive for more than 5 years
  • Marketing Records: 2 years, or until you withdraw your consent

8. Policy Updates

We may update this Privacy Policy from time to time. Any revised policy will be published on this page with a noted effective date. We recommend reviewing this page periodically to stay informed of the latest version.

9. Contact Us

If you have any questions regarding this Privacy Policy, or wish to exercise any of your rights, please do not hesitate to get in touch:

Email: plantshophk.official@gmail.com

Last Updated: 17 April 2026