Frequently asked questions

You can place an order in any of these ways:

• Online — Order at any time, 24 hours a day
• WhatsApp — +852 4492 9648
• Email — plantshophk.official@gmail.com

For corporate clients, we recommend booking a free consultation first. Our team will prepare a plant package to suit you.

Delivery usually takes 3–7 working days. The details are:

See Delivery Information for the full guide.

Consider these points first:

• Light conditions — Is the space near a window, or further inside the office? Is the spot in the path of direct air-conditioning?
• Space available — Do you need floor-standing or desktop plants? What is the ceiling height?
• Maintenance commitment — Is there someone available to water regularly, or would drought-tolerant varieties be more suitable?
• Style preference — Modern and minimalist, or lush and tropical?

We offer a free site survey. Our team will visit your office, assess the conditions and recommend a suitable plant combination for your space and budget.

Yes. Each plant comes in the grower’s standard plastic nursery pot, which keeps it secure in transit and ready to display on arrival.

If you would like a ceramic, cement or other decorative planter, see our shipping size guide to choose the right size for your plant.

We accept the following payment methods:

• Credit card (Visa, MasterCard)
• Bank transfer
• PayMe / FPS (Faster Payment System)
• Cheque (corporate clients only)

Online orders are paid by credit card. For other payment methods, please contact us by WhatsApp or email.

Yes. Corporate clients can have 30-day monthly invoicing after a brief credit assessment. Rental payments are usually set up as automatic monthly payments. Please contact us for details.

This depends on your service plan:

• Rental service — On the weekly care plan, wilted plants are replaced free of charge (excluding customer-caused damage). To change plant styles, delivery and a basic plant charge apply; WhatsApp us to discuss
• Purchase — If a plant dies within 7 days of delivery because of its own health problem, we will offer a replacement

Please note: damage resulting from improper care (overwatering, insufficient light, etc.) is not covered by this policy. We recommend adding our maintenance service to keep your plants healthy in the long term.

You can contact us in any of these ways:

• WhatsApp: +852 4492 9648 (recommended for the quickest response)
• Email: plantshophk.official@gmail.com
• Phone: +852 4492 9648

Opening hours: Monday–Friday, 12:30–18:00
Closed on weekends and public holidays

We answer WhatsApp messages the same day during office hours, and emails within 1–2 working days. We often reply in the evening too, but cannot guarantee a time.

Plant rental is a flexible way for companies to add greenery. You pay a monthly fee and we provide:

• Carefully selected, healthy plants and quality pots
• Regular professional maintenance (watering, pruning, and feeding)
• Free like-for-like replacement of wilted plants on the weekly care plan
• A dedicated account manager

No large upfront cost. Your workspace has greenery month after month.

Our professional maintenance service includes:

• Regular watering and soil moisture checks
• Removal of dead leaves and light shaping
• Timely fertilisation
• Leaf cleaning and dust removal
• Pest prevention and treatment
• Free replacement of wilted plants on the weekly care plan

Service frequency can be tailored to your plants’ needs — typically weekly or fortnightly.

Corporate clients receive:

• Free site survey — Professional on-site recommendations
• Bulk order discounts — The more you order, the more you save
• Dedicated account manager — Personalised one-to-one service
• Priority delivery scheduling — Flexible delivery times
• ESG reporting support — Assistance with green certification

Please contact us for a detailed quote.