Frequently Asked Questions
Frequently Asked Questions
Answers to common questions about our products, services, and orders
About Our Products
How do I choose the right plants for my office?
There are several key factors to consider:
- Light conditions — Is the space near a window, or further inside the office? Are there any direct air-conditioning draughts?
- Space available — Do you need floor-standing specimens or desktop plants? What is the ceiling height?
- Maintenance commitment — Is there someone available to water regularly, or would drought-tolerant varieties be more suitable?
- Style preference — Modern and minimalist, or lush and tropical?
We offer a complimentary site assessment — our team will visit your office, evaluate the environment, and recommend the perfect plant combination for your space and budget.
Do the plants come with pots?
Our plants come with a standard plastic nursery pot as provided by the grower, ensuring safe transport and immediate display upon arrival.
Should you wish to upgrade to a ceramic, cement, or decorative planter, please refer to our shipping size guide to select the right size for your plant.
About Our Services
What is plant rental?
Plant rental is a flexible corporate greening solution. You simply pay a monthly fee, and we take care of everything:
- Carefully curated, healthy plants and quality pots
- Regular professional maintenance (watering, pruning, and feeding)
- Complimentary replacement should a plant fail to thrive
- A dedicated account manager
No large upfront investment — just beautiful greenery for your workspace, month after month.
What’s included in the maintenance service?
Our professional maintenance service includes:
- Regular watering and soil moisture checks
- Removal of dead leaves and light shaping
- Timely fertilisation
- Leaf cleaning and dust removal
- Pest prevention and treatment
- Replacement of any plants that are failing to thrive
Service frequency can be tailored to your plants’ needs — typically weekly or fortnightly.
What discounts do corporate clients get?
Corporate clients enjoy a range of exclusive benefits:
- Complimentary site assessment — Professional on-site recommendations
- Bulk order discounts — The more you order, the more you save
- Dedicated account manager — Personalised one-to-one service
- Priority delivery scheduling — Flexible delivery times
- ESG reporting support — Assistance with green certification
Please contact us for a detailed quote tailored to your needs.
Orders & Delivery
How do I place an order?
You may place an order through any of the following channels:
- Online — Order at any time, 24 hours a day
- WhatsApp — +852 4492 9648
- Email — plantshophk.official@gmail.com
For corporate clients, we recommend scheduling a complimentary consultation first — our team will design a bespoke package tailored to you.
How long does delivery take?
Our delivery schedule is as follows:
| Order cut-off | 6pm every Monday |
| Dispatch day | Every Friday |
| Delivery time | Within 5–7 business days |
| Delivery window | Monday–Friday, 10am–6pm |
Complimentary delivery is available on orders over $1,500. Corporate clients may arrange a specific delivery time slot.
Payment
What payment methods do you accept?
We accept the following payment methods:
- Credit card (Visa, MasterCard)
- Bank transfer
- PayMe / FPS (Faster Payment System)
- Cheque (corporate clients only)
Online orders are processed by credit card. For all other payment methods, please contact us via WhatsApp or email.
Do you offer monthly billing for corporate clients?
Yes. Corporate clients may enjoy 30-day monthly billing following a brief credit assessment. Rental payments are typically set up as automatic monthly debits for added convenience. Please contact us for further details.
After-Sales Support
What if my plant dies?
This depends on your service plan:
- Rental service — Complimentary replacement included, with free monthly delivery
- Purchase — Should a plant fail within 7 days of delivery due to a health issue, a replacement will be offered
Please note: damage resulting from improper care (overwatering, insufficient light, etc.) is not covered by this policy. We recommend adding our maintenance service to keep your plants thriving long-term.
How do I contact customer service?
You may reach us through any of the following channels:
- WhatsApp: +852 4492 9648 (recommended for the quickest response)
- Email: plantshophk.official@gmail.com
- Phone: +852 4492 9648
Opening hours: Monday–Friday, 12:30–20:00
Closed on weekends and public holidays
We aim to respond within 1–2 business days.